Contact Us
Got a question about a sweepstakes casino we've covered, spotted something that needs updating, or just want to tell us we've missed a site? This page explains the best way to reach us and what we can (and can't) help with.
What we can help with
Sweepstakes Casinos is an independent research and comparison site. We don't operate any of the sweepstakes casinos listed on cloudpegboard.com, so we can't process redemptions, verify your identity, or resolve account disputes on an operator's behalf. What we can do is help with anything related to the content on this site, including:
- Corrections — if a welcome offer, eligible-state list, or game detail we've published looks out of date, tell us and we'll check it against the operator's current terms
- Coverage requests — suggestions for new sweepstakes casinos or social casinos you'd like us to research and potentially add to our rankings
- General feedback — thoughts on how we've ranked or written up a platform, including anything that reads unclear or unbalanced
- Editorial questions — how we assess sites, what our ratings mean, and how our comparisons are put together
What to contact the operator about instead
Because sweepstakes casinos run on a promotional model — Gold Coins for play and Sweepstakes Coins (or an equivalent) for potential prize redemption — anything tied to your own account sits with the operator, not with us. That includes:
- Redeeming Sweepstakes Coins or checking a redemption threshold
- Identity verification (KYC) — submitting a government-issued ID or proof of address
- Login problems, password resets, or account access issues
- Questions about a specific bonus credited (or not credited) to your account
- Confirming whether a site currently serves your state, since eligible-state lists can change without notice
Each sweepstakes casino publishes its own support contact and terms and conditions, usually in the site footer or account settings. That's the fastest route for anything account-specific, since we don't have access to any operator's back-end systems or customer data.
Before you get in touch, check whether we've already answered it
A lot of the questions we get relate to how the sweepstakes model works in general rather than one specific site. If you're new to this type of platform, our About Us page explains who we are and how we put our rankings together, and our Responsible Gambling page covers healthy play habits if you're concerned about time or spending. Our Terms and Conditions page sets out how this site itself operates, separate from any individual operator's rules.
A note on legal and tax questions
We're a comparison and research site, not a law firm or a tax adviser. Sweepstakes casino availability varies by state, some states restrict or prohibit this model entirely, and operators decide for themselves which states they serve based on their own legal assessment. Laws in this space change fairly often. If you're asking us whether a particular platform is permitted where you live, or whether a redeemed prize is taxable, we'd rather point you to the operator's published eligibility list and to official state or federal tax guidance than guess. We can share what's publicly stated, but we can't give you a definitive legal or tax answer, and you should verify anything time-sensitive directly with the source.
What to include when you write in
If you're flagging an error or asking about a specific listing, a message is easiest for us to act on when it includes:
- The name of the sweepstakes casino or social casino involved
- The page or section where you spotted the issue
- What you expected to see versus what's actually shown
- Roughly when you noticed it, especially if it's tied to a promotion or seasonal offer that may have expired
This isn't required — general feedback and coverage suggestions are just as welcome without all of that detail — but it helps us track down and fix the right thing quickly.
Response times and what happens next
We review messages in the order they come in. Straightforward corrections, like an outdated welcome offer or a changed eligible-state list, tend to get checked and updated fastest. Coverage requests and broader editorial feedback take longer, since adding or re-ranking a platform means going back through our full assessment process rather than making a quick edit.
We won't ask you for identity documents, payment details, or account passwords through this contact channel — legitimate verification for coin redemption only ever happens directly through the operator you're playing on. If you ever receive a message claiming otherwise and referencing cloudpegboard.com, treat it as unrelated to us.
One thing worth remembering
Every platform we list operates on a play-for-free basis with no purchase necessary to participate, and each publishes its own alternative method of entry alongside any paid coin packages. If a question you're sending us is really about whether you personally must be at least 18 (or 21, depending on the operator) or whether a site will accept a purchase-free entry, that detail sits in the operator's own terms rather than ours — but we're happy to point you toward the general concept if you're unsure what to look for.